Policies

Are your goods delivered fresh or frozen?

We aim to dispatch the majority of our products as fresh in specially designed 'chiller boxes'. Not only is this safer from a food safety perspective, but this also allows you to freeze the products for later consumption.

We take care to ensure your order is packed with the correct amount of reusable ice packs, is well sealed and stored (while not on route to you) in the correct chilled atmospheres. This guarantees our products will always arrive to you below 10 degrees Celsius and therefore in the highest possible standard.

Note; Some specialty products are only available as frozen, and we state this in the product information on our website. We recommend not to refreeze these products upon arrival as this may pose a health risk.

We recommend that all orders are temperature checked upon delivery by the receiver to ensure they are below 10 degree Celsius.

What are the 'best before' dates and can I freeze my order?

All products are individually vacuumed packed and labelled with applicable information, including packed on and best before dates.

The best before date is the recommended date we at Moreish are giving this product to be consumed by. However this item can be frozen down prior to this date and kept for different time frames depending on the type of meat. Due to the high quality vacuuming packing process we use, the quality of your product if frozen will not be compromised.

Beef & Lamb can be stored frozen for up to 12 months

Pork & Chicken can be stored frozen for up to 9 months

When and where do you deliver?

We deliver to all major towns and cities within New Zealand, 5 days a week  (Tuesday to Saturday). Please note that we only deliver within city/town limits, and we do not deliver to rural (RD) addresses. Unfortuantely we do not ship to Waiheke Island due to courier issue. If you do live on Waiheke, you could get your order sent to a pick up point in Auckland and have it sent the day before you are in Auckland to pick up.

All orders received before 12 noon Monday to Friday will be delivered the next day, while those placed over the weekend will be delivered Tuesday.

What are the delivery costs?

This depends on where you are located and the total weight of the goods you are buying, but we have worked hard to keep the costs at a very reasonable level. Each of our delivery boxes is designed to carry up to 10kg, however this does vary depending on the size of items ordered. You can easily see the total delivery cost of your order on the cart and checkout screens.

How can I track my delivery?

When your order is dispatched, you will be sent an email with a tracking number to use on the courier post website. You can also contact Courier Post (who do our deliveries) direct on 0800 268 743, or via their website at www.courierpost.co.nz

If you have not received your order by 4pm on the due day please contact our helpful team on 06 3566673 and we will help you locate where your delivery is.

What if I have a problem?  What guarantee do you offer?

We guarantee that your products will arrive on time and in a high standard. If failure of delivery occurs, or goods are not received in a condition that Moreish feels is up to its high quality standard, we will replace your order - packing it from fresh and having it delivered to your door free.

If you do have a problem, please phone or email us as soon as possible (06) 3566673.  Please note we require you to contact us within 6 hours of receiving your order if you have any concerns over the quality of your order.

Please note that we will not cover instances when you are not at home to receive the parcel, or where you place an order to an address that is outside city/town limits. Please check your address here to ensure we offer delivery to your address.

All Moreish orders are dispatch as 'no signature required' so the courier has authority to leave your order at your address even if you are not home.

 

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